Refund and Return Policy for RegalStoner

Effective Date: October 14, 2024

At RegalStoner, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, our Refund and Return Policy outlines the process for returns and exchanges.

1. Return Eligibility

You may return items within 30 days of the purchase date for a full refund or exchange, provided that:

  • The item is in its original condition, unused, and with all original packaging, tags, and documents attached.
  • Custom or personalized items may only be returned if they are defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@regalstoner.com or call us at (386) 397-1797 to request a return authorization.

  2. Prepare the Package: Carefully pack the item in its original packaging. Include a copy of your receipt or proof of purchase.

  3. Shipping: Ship the item to the following address:

    • RegalStoner
      10506 Suwannee St
      White Springs, Florida (FL), 32096

    Please note that you are responsible for the return shipping costs unless the item is defective or an error occurred on our part.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days, and the credit will be issued to your original payment method.

4. Exchanges

If you wish to exchange an item for a different size, color, or design, please contact our customer service team. The exchange process will follow the same steps as the return process.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@regalstoner.com or (386) 397-1797. We will arrange for a replacement or refund at no additional cost to you.

6. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Sale items or items marked as final sale

7. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website.

8. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

Thank you for shopping with RegalStoner! We appreciate your business and are here to help you with any concerns regarding your purchase.